JUST ASK

This joint campaign is run by both the Education Officer and the Welfare Officer. Both officers are seen as student support officers. The message is very simply, if you have any problems at all, don't be shy, drop in to us and JUST ASK! We're always around and if we're not in our offices, you can contact us on the numbers below.

Sam Geoghegan 087-7841912 education@ucdsu.ie

Rachel Breslin 086-3252572 welfare@ucdsu.ie

Frequently Asked Questions ANSWERED:

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What if I have a legitimate reason why I can't hand in my course work on time? Is there anything I can do?

Yes - You can apply for an extension. Contact your school, then fill in a late submission of course work form.

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What if I miss a mid-term because of circumstance beyond my control, such as being sick? Is there anything I can do?

Yes - you can apply for Extenuating Circumstances. You should Take the following steps;

1. Contact you school and let them know the situation.

2. Get an extenuating circumstances form and fill it in.

3. Get your Student Advisor or your lecturer to sign it.

4. Hand it in to your programme office.

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What if I'm struggling with a module? Can I get help?

Yes - The Students' Union keep a comprehensive list of tutors.

Visit www.ucdsu.ie/grind_adverts/

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What if I have a problem paying my fees or my grant is late?

For any queries regarding fees or grants, you can call into the Student Desk on the ground floor in the Tierney Building, Fees and Grants.

Alternatively, you call Sam, your Education Officer on (01)-716-3111 or 087-7841912.

He is also available at education@ucdsu.ie

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What if I have a complaint? Where can I go?

The University has a policy and a set of procedures to give guidance to both students and staff regarding complaints raised by students. The policy emphasizes resolution at a local level wherever possible, and provide information to students and staff on eligibility and procedures to be followed. See the complaints procedure policy for more information.

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What if my family income has unexpectedly changed and I am struggling to afford college? Can I get help?

Yes - you may be entitled to financial assistance from the University. Contact Rachel on 01-716-3112 or at welfare@ucdsu.ie

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What if I hand an assignment in late? Am I penalized?

If you hand in an assignment past the due date, the school has the right to penalize you. For assignments handed in within a week after the submission date, the school has the right to deduct 10% of your overall mark.

For assignments handed in within two weeks after the submission date, the school has the right to deduct 20% of your overall mark.

Anything after two weeks may not be accepted.

Remember that if you can't hand up an assignment for a genuine reason, fill out an assignment submission extension form before the deadline.

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What if I fail a module and I want to appeal my results?

You can fill out a form to appeal your results based on one of three different grounds. For more information drop into Sam your Education Officer or alternatively you can just visit the appeals page on the UCD website.

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What do I do if I have a disability that will affect my studies? Is there somewhere I can go to get some help?

The Disability Support Service is here to help you and cater for your needs. They are located on the first floor of the James Joyce Library building beside the turnstiles. It provides a range of supports for students with all types of disabilities. They can be contacted on 01 716 7565.