Frequently asked questions

How do I join the SU / how do I become a member of the SU?


If you are a registered student, you are a member of the SU automatically. There is no charge to be a member of the SU. If you would like to get involved, come along to Council, the Ents forum or the Campaigns Forum. You can also run to be a class rep if you would like to represent your class.




How do I become a Class Rep?


There are roughly 270 seats and any UCD student can run to represent their class. You will do things like make sure lecturer is putting up notes on time, run social media channels for your class, sit on council and guide Union policy. Nomination forms in will be available on the SU website and socials when nominations open in September. If you have any questions about becoming a Class Rep, please email our Campaigns and Engagement Officer, Leighton Gray on campaigns@ucdsu.ie




How do I become a Campaign Coordinator? / How do I join the Campaigns Forum?


The SU has nine elected campaign coordinators who work on issues like the environment, LGBTQ+. and disability rights and much more. Elections for this year’s Campaign Coordinators will take place at the first Council in Trimester 1. Contact Leighton at campaigns@ucdsu.ie for more information.




What campaigns are UCDSU working on?


1. Lobbying for better, more affordable student accommodation on campus and across Dublin and making sure that students know their rights when it comes to housing 2. Pushing for an end to the inhumane system of direct provision in Ireland and for better supports for UCD students in Direct Provision 3. Working to make third-level education more accessible to more vulnerable demographics such as those with disabilities or from disadvantaged backgrounds 4. Supporting a more sustainable UCD, encouraging more sustainable lifestyles among the UCD population and lobbying the government for a more comprehensive climate plan 5. Promoting better consent education in UCD and working to prevent sexual assault and harassment




How do I join the Ents Forum? / How do I become an Ents Coordinator?


Elections for this year’s Entertainments Forum will take place at the first Council in Trimester 1. Contact Sarah on ents@ucdsu.ie for more information.




I think I’ve failed/don’t think my exam was fair/something went seriously wrong with my results, what do I do?


If you are worried about how you did in an exam, the conduct of the exam, there is an issue you with your results or if you think you might have broken a rule, you can email Hannah at education@ucdsu.ie or Carla at graduate@ucdsu.ie for assistance.




I’m stressed/ upset/ exhausted. Can UCD help me in any way?


Yes, there are a number of people you can reach out to for help. They include: Your Student Advisor CLICK HERE The UCD Chaplains, Scott, Fr Eamonn and Fr Leon CLICK HERE The UCD Health & Counselling Service CLICK HERE The UCD Students’ Union Sabbatical Team CLICK HERE Hannah: education@ucdsu.ie Ruairí: welfare@ucdsu.ie Carla: graduate@ucdsu.ie




What are the contact details for the Sabbatical Officers?


Welfare: welfare@ucdsu.ie Education: education@ucdsu.ie Graduate: graduate@ucdsu.ie Campaigns and Engagement: campaigns@ucdsu.ie Ents: ents@ucdsu.ie President: president@ucdsu.ie General queries: su@ucdsu.ie




Will my grades / results be affected this Trimester because of Covid-19?


Module coordinators will have access to your past grades for up to 3 years. All grades will be reviewed during the grading process, because there is an assumption that everyone’s situation falls under extenuating circumstances. If your grade is lower, module coordinators will be able to align it according to your past performance.

If your grade is higher, module coordinators will award you a higher grade.




I’m worried that my module coordinator will mark me harshly / my module coordinator marked me harshly. Are there safeguards against this?


The guidelines set out procedures for module coordinators AND for reviews at the school and program levels. This means that there will be three opportunities for groups of academics to review grades and ensure that no one is disadvantaged academically as a result of COVID-19. However, if you believe that an error was made in the assessment process, you may submit an Assessment Appeal. You can find out more about the appeals process HERE or contact your Student Advisor or the Education Officer in the Students’ Union.




I am experiencing financial difficulties due to COVID-19, what support is available?


If you have lost your job or are unable to work, the Irish Government has established a COVID-19 Pandemic Unemployment Payment. Please see HERE for further details on how to apply. If you were not in employment but have exceptional needs you may be able to avail of the Exceptional Needs Payment Scheme. International students are eligible to apply for both of these schemes. If you are facing other financial difficulties due to the COVID-19 crisis, please contact your Student Adviser who will be able to help advise you of your options.




I'm an international student and my Irish Residency Permit (IRP) is due to expire. What should I do?


Response from INIS website: "All such permissions that are due to expire from 20/5/2020 to 20/7/2020 are automatically renewed by the Minister for a period of 2 months. The renewal of permission is on the same basis as the existing permission and the same conditions attach. In relation to persons with existing permission under Directive 2004/38/EC (Free Movement Directive), the automatic renewal is subject to the requirement that the person is complying with the requirements of the Directive. Any permission which was renewed by the notice of 20 March 2020 and which therefore has a new expiry date between 20/05/2020 and 20/07/2020 is automatically renewed by this notice for a further 2 months. The Dublin area Registration Office located in Burgh Quay remains temporarily closed. Please also note that all Registration Offices for non-Dublin residents operated by An Garda Síochána have also temporarily closed. If you have any questions, please consult the Frequently Asked Question document."




Is the UCD Student Health Service still available to me?


The Student Health Service continues to operate but in a very different manner. In line with Public Health and Government advice, the UCD Student Health Service closed for normal services on Thursday 12 March at 5pm. The situation will be reviewed in line with government advice. Changes to service are deemed necessary to reduce the risk of COVID-19 virus transmission to the Student Health Service staff and to our students. AT PRESENT, THERE IS NO WALK-IN SERVICE. IF YOU ARE UNWELL OR HAVE A SCHEDULED APPOINTMENT, YOU ARE ASKED TO CALL THE STUDENT HEALTH SERVICE ON 01-716 3134 AND WE WILL ADVISE ON HOW TO PROCEED. Before contacting Student Health Services with a query, please log in to your SISweb account and make sure that your registration profile has the correct address including eircode (if known) and Irish mobile number. Routine prescriptions and follow up appointments (e.g. contraception, pre-existing conditions and mental health reviews) will be facilitated as much as is possible by telephone consultation. If you require the prescription to be sent to your local pharmacy, please have the fax number and contact details of the pharmacy at the ready.




What are the opening hours for Student Health Services?


Monday to Friday: 9.30am to 12.00pm and 2pm to 4.30pm. Please note there is a standard charge of €15.00 for all consultations. If you have concerns regarding COVID-19, please feel free to call the service during opening hours and a nurse or doctor will phone you back and advise the next steps. All students should be prepared to answer some extensive screening questions. Please keep your phone on and be ready to receive a call back from the medical or nursing staff.




ls the UCD Student Counselling Service still available to me?


Yes, the UCD Student Counselling Service seeks to actively assist you despite restrictions due to the outbreak of the COVID-19 pandemic. UCD Student Counselling Service is offering brief single session phone consultations to all UCD students who feel they may benefit from psychological support at this time. This service operates from Monday to Thursday. Please complete and submit this form, and a member of staff will call you back as soon as possible. Please note that this is not an emergency service and you should use existing emergency services in your local area if you require urgent assistance, including situations where you or someone else may be at serious risk of harm. If you are a student or intern working on the frontline and you would like support to sustain you in your work, the Counseling team is there for you. Please complete and submit this form and indicate in the form that you are a frontline worker. A member of the counseling team will arrange a phone session with you.




Are campus residences open?


Residences remain open, including Front of House, Campus Services and the Duty Manager system. A reduced number of SRAs and RAs are present and will be supplemented by additional staff, as necessary. If you have concerns regarding your on-campus accommodation, you can contact residences@ucd.ie.




I live off-campus and my landlord has asked me to move out. I am unable to travel home. Who can assist me?


Students who are well and living in rented accommodation off campus who face housing problems because of COVID-19, eg. if a landlord requires the property, may now apply for on-campus accommodation. If this is the case, you can contact residenceroombooking@ucd.ie.




I need Extenuating Circumstances


Before you make an application, you should contact your Student Adviser. You can find a list of Advisers here. You may also need to contact a member from your college/school office. You can find a list of these contacts here. Applications are made online on your SISWeb account. The form is available from the Programme Services tab. More help on making your application can be found here. If you have any other queries or would like to contact the Student Desk, you can do so here. Or by phone on +353 1 716 1555. Policies on Extenuating Circumstances More Support Services: Students’ Union Education Officer Students’ Union Graduate Officer Students’ Union Welfare Officer Disability Support, Access & Lifelong Learning all@ucd.ie 01 716 7123 Chaplain, Scott Evans scott.evans@ucd.ie 01 716 3127 UCD Health Centre 01 716 313 UCD Counselling Service 01 716 3134 UCD Student Desk 01 716 1555 UCD Estate Services 01 716 7000





0