Responsibilities:

• Responsible for ensuring that the organisations customers come first and you are the point of contact for them

• Dealing with clients/members and brokers/employers and other stakeholders over the phone

• Processing a number of client/member requests through the new business stage / life cycle of their policies.

• Responsible for ensuring that requests are processed in accordance with product rules and the company's processes and procedures

• Responsible for handling complaints

• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Requirements:

• Be well organized, results driven and capable of working to tight deadlines

• Previous experience in a customer facing role and advantage

• Good working knowledge of Outlook, Microsoft Word, Excel

• Third Level Qualification in relevant area

28,000 – 32,000

If this sounds like a role you would be interested in please email your CV to Ross.mcquillan@cpl.ie and we can discuss the role further.