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Responsibilities:


  • Responsible for ensuring that the organisations customers come first and you are the point of contact for them

  • Dealing with clients/members and brokers/employers and other stakeholders over the phone

  • Processing a number of client/member requests through the new business stage / life cycle of their policies.

  • Responsible for ensuring that requests are processed in accordance with product rules and the company's processes and procedures

  • Responsible for handling complaints

  • Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work


Requirements:


  • Be well organized, results driven and capable of working to tight deadlines

  • Previous experience in a customer facing role and advantage

  • Good working knowledge of Outlook, Microsoft Word, Excel

  • Third Level Qualification in relevant area

28,000 – 32,000

If this sounds like a role you would be interested in please email your CV to Ross.mcquillan@cpl.ie and we can discuss the role further.

Graduate // Customer Service Administrator // CPL

Cpl Recruitment are currently looking for a Customer Services Administrator for a 10 month FTC with an insurance organisation in South Dublin. The successful candidate must Has excellent inter-personal and communication skills, particularly on the phone and the ability to work in a dynamic team environment...

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