As Ireland's leading and only Irish-owned sports retailer, Life Style Sports inspires and empowers the Stylised Athlete, across the whole island, through best-in-class omnichannel experiences for our customers.
Our modern Brand Centre sits in the heart of Dublin city above our flagship store, for seamless collaboration between our BC and stores teams. Our new carbon-neutral Fulfilment Campus leads the way as the first in Ireland.
Supported by over 800 team members across 43 stores, and a rapidly expanding eCommerce operation, we have a strong identity and distinct concepts (Boot Room, Women’s Studio, Trainer Central, Faster Stronger, and Kids), providing all the latest drops across performance and fashion from the biggest brands in sports, like Nike, Adidas, Under Armour and loads more.
Our culture is encapsulated through three core Brand Values: Social, Inspirational & Fearless. These are interjected into every aspect of our business, whether that's guiding the direction of our brand strategy, or inspiring our approach to team events and training days or workshops with leading brands. It's one of the many reasons we've been voted one of the Best Employers in Ireland every year by the Sunday Independent!
ROLE SUMMARY
Deliver EPIC customer service by adhering to customer service Best Standard Practices (BSPs) and demonstrate exceptional product knowledge to drive sales, increase store conversion rates and offer add on sales to increase average basket size transactions. Work with store teams to implement and maintain visual merchandising standards, prevent stock loss and any additional duties. All our team members must demonstrate a flexible approach to work.
KEY REQUIREMENTS
We are an ambitious, passionate and engaging brand. We believe our teams must demonstrate the following qualities to meet our brand values and be a part of our credible team.
Brand Values
Social
Inspirational
Fearless
Behavioural Competencies:
Display a passion for retail, sports, customer service and our brand
Strong interpersonal and communication skills both oral and written and displays professionalism and confidence when communicating to all stakeholders
Ability to work as part of a team and on own initiative
Desired Criteria:
1-2 Years’ experience in a sports or a fashion retail environment
Actively participates in sport
Role Responsibilities:
In conjunction with Company Best Standard Practices (BSPs) and Policies and Procedures, team members are responsible for the following tasks.
Super Service & Commerciality
Committed to delivering excellent customer service demonstrating a nothing is too much trouble attitude
Display an enthusiastic, confident & dynamic attitude in work and towards customers
Read, understand and action the Company Sales Priorities for the week
Adhere to Super Seven Points
Drive & meet daily individual targets:
Sales
Gift Card
Jersey Sales
Use selling techniques to encourage add on sales and up-selling on products
Communicate all Company and in-store sale promotions to customers to increase conversion rates
Always advise or bring the customer to the fitting room offering them additional products to try on
Product Knowledge
Achieve & maintain 100% in Myagi and communicate technical knowledge to the customer to explain features and benefits of products
Read and understand Tech Sheets in the store Product knowledge folder and on the Company’s eLearning tools
Attend and actively participate in supplier training events when scheduled
Cash Desk
Greet the customer with a smile, delivering a quick and efficient service to customers
Use the stock locator or additional Company tools to meet with Customers requirements
Advise customers of additional promotions in-store and the option to purchase a gift card
Scan all the items removing the security tags, checking the correct sizes of the product before processing the sale transaction and placing the goods neatly in a Life Style Sports shopping bag
Thank the customer for shopping with Life Style Sports and provide them with their receipt
VISUAL MERCHANDISING (VM)
Adhere to VM Principles Guide
Assist store management in implementing VM Store Communications
Ensure all products are hung correctly,
Ensure all products are ticketed with the relevant Point of Sale (POS)
Ensure full size availability is available on the shop floor, with all products sized from small to large.
Houses Keeping:
Attend to general housekeeping at the beginning, during and end of each shift
Ensure the sales floor is free form debris and potential safety hazards
Ensure all fixtures mirrors, shoe tiers and displays are kept clean and free from dust.
Processing deliveries as per company as per company guidelines
Complete housekeeping checks on fitting rooms
Action Sales floor Recovery
Minimizing Stock Loss & Health & Safety
Be vigilant and attentive towards the protection of the business assets
Report any suspicious behavior to a member of the management team
Benefits:
Employee discount
Store discount
Schedule: Day shift
Experience: Sales: 1 year (preferred)
Language: English (preferred)
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